I’ve been going here for years. I started going for manicures and pedicures. After a few manicures, I realized I need a much higher quality level for my hands. They don’t really do art and/or gel x at the level I require. They often broke and/or were too thick. But, they do a great job on pedicures - especially Alan. So, I went for that reason today. Usually, Alan does my pedicures but I needed a last minute appointment so I went with an older woman I’ve never seen there. I noticed she was barely soaking my old gel pedicure and was using a knife (holding scissors sideways) to take most of the polish off. I asked her for more soaking (she was annoyed) and my nails immediately started burning. Usually a blunt tool is used for this process, my issue was that she was basically using a knife and taking off layers of my nail. The soak off is the safest way to do this process. I asked her again to not use a knife, at this she said I could wait for Alan and got up angrily and made a huge scene by yelling (in her language) across the entire salon. It was completely uncalled for and unnecessary. Not to mention, it was disrespectful after being a customer for years and always treating the staff with respect. I don’t tolerate this type of behavior so I won’t be returning.
I’ve been coming to this nail salon for a while now, and it’s hands down my favorite. The staff is always welcoming, they really take their time to make sure everything looks perfect. My nails always come out exactly how I want them whether I go for something simple or more detailed. They’re also really gentle, which I appreciate. It’s just a relaxing, feel-good experience every time. Highly recommend if you’re looking for a place that actually cares about the quality of their work.
This is the first time using this salon, and I am really happy with the service and results. I did, however, have them do a house call instead of going to the salon. I normally go to the salon but due to circumstances I'm unable to go. Given it was a house call I knew it was going to cost more. However, the person who came was so sweet and did an excellent job. I had a regular mani pedi done and it came out beautiful. I cant wait until I can go in person to get the full experience.